FAQs
Can Entities (Records) Be Created or Updated In Canals?
Entities such as Branches , Contacts , Customers/Bill Tos , Products , and Shipping Locations/Ship Tos cannot be created or updated within Canal...
The Wrong Part Match Is Being Selected
When reps notice that an incorrect part has been selected, they should not submit the job to your ERP without correcting it first. They must update th...
How Does Canals Learn?
Learning Occurs Only from Submitted Data Learning in Canals happens exclusively based on the data that is submitted from Canals to your ERP. If a us...
Can A Job Be Edited After Submitted?
Once a job is submitted to your ERP, you are no longer able to make any changes within Canals. At that point, any changes to that job will have to be ...
Trouble Viewing New Jobs In My Canals Inbox
If you're not seeing recently sent jobs in your Canals inbox, try the following steps: Refresh the Page Try refreshing your page or clicking the blue ...